Technical Advantage.

Three things matter with technical documentation: clarity, accuracy, and brevity. Technical writers are part of the engineering, marketing, and project teams, even as a contractor. Streamline your customer experience, make your business friendlier to your customers, and add value and recognition to your company through extensive, well-integrated, and effectively useful documentation.

Documentation

Reports
White papers
Brochures and product sheets
User manuals
Installation manuals
Press Releases
Testplans and procedures
Marketing materials
Catalog layout
Technical editing
Articles
Web page content
Help files for interfaces or websites
Presentations for training, sales, and online demonstrations

Print Tools

Adobe FrameMaker
Corel WordPerfect
Microsoft Word
Sun OpenOffice
CorelDRAW
XML DocBook

Online Tools

Microsoft FrontPage
TopStyle CSS Editor
XML DocBook
RoboHelp

Presentations

Microsoft PowerPoint
OpenOffice Impress
Wink

Quick Glimpse Portfolio

Red Hat Command Center User Documentation

Red Hat Command Center is an online system monitoring service with fast and simple setup and use.

High Points:

Documentation set including a 200-page users manual and 250-page check reference
Conversion of existing Adobe FrameMaker documentation to DocBook XML
Complete rewrite of the users manual and daemon installation guide
Created quick start guide

Programs: Adobe FrameMaker, vim, DocBook XML (including make, fop, and TreeBuilder for output generation), and Inkscape and Gimp for images

Red Hat Certificate System 7.2 User Documentation

Red Hat Certificate System is a unique security tool to create and manage certificates for protecting data, authenticating users, managing tokens and smart cards, and implementing secure communication.

High Points:

Documentation set including a 400-page administration guide, 150-page agents guide, 100-page command-line tools guide, and 25 page-client guide.
Clean-up of all documentation after a conversion from Adobe FrameMaker documentation to DocBook XML
Rewrite of the administrators and client guides, with new chapters added to the administrators and agents guides for new features

Programs: vim, DocBook XML (including make, fop, and TreeBuilder for output generation), and Inkscape and Gimp for images

Excel Energy Software User & Equipment Installer Documentation

Excel Energy Technologies makes an industry-innovative hybrid wireless HVAC and facilities management system which controls when heating and cooling units, fans, and electrical machines and appliances on preset schedules for better energy conservation.

High Points:

Created new documentation for the web-based configuration interface (200 pages) and corresponding quick start guide (30 pages), equipment installation manual (150 pages) and field manual (15 page booklet)
Cover and graphic design
Developed and documented QA procedures for the user interface and equipment

Programs: Sun OpenOffice for the user documentation, Corel WordPerfect for the booklets, and Gimp for images

VEXIS Systems User & Installation Documentation for VIA 2.0

VEXIS Systems makes interactive voice response (IVR) software and servers for major corporations and businesses with a simple-to-use tracking, reporting, and management console called VIA.

High Points:

Wrote a 60-page software installation manual
Wrote a 60-page software configuration manual

Programs: Microsoft Word and Gimp and Adobe PhotoShop for the cover design

Position Research

Position Research is a search engine optimization and web development company. For them, I write SEO articles and keyword-rich web page content.

High Points:

Wrote unique, keyword-rich content for 15 microsites (75 pages) for a major spam and content filtering company
Manage, outline, and research multiple articles for SEO campaigns on technical and industry-specific subjects

Programs: Microsoft Word